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Cancellation Policy

Cancellation by D’Chemet International

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order in part or in full for any reason. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account. We reserve the right to capture / charge your card to the full or partial authorized amount for the concerned order.
 

Cancellations by the customer

You may cancel your order or some items in your order before we bill and ship the items. Kindly refer to our Returns and Cancellation Policy for more details on the same. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Returns & Cancellations Policy
Our aim is to ensure that our customer is completely satisfied. Considering ourselves to be in the gel comfort range, our products are not eligible for returns. However incase wrong product is shipped / delivered, we shall replace the same, if the said wrong product is returned within 7 days on receipt of the same.

If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on customer support or mail us at ambujdchemet@hotmail.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.